Frequently Asked Questions
Everything you need to know about our premium artisanal licorice.
How should I store my licorice to keep it fresh?
To maintain the perfect texture and flavor, store your licorice in a cool, dry place away from direct sunlight. Once opened, ensure the resealable bag is tightly closed to prevent the candy from hardening.
Do you offer gluten-free or vegan options?
Yes! We have a dedicated selection of gluten-free and vegan-friendly licorice. Please check the 'Dietary Needs' filter on our shop page or look for the specific icons on each product description.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your treats sooner.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 14 days for a replacement or refund.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times for international orders are calculated at checkout based on your location.
Are your products made with natural ingredients?
We pride ourselves on using high-quality ingredients, including real licorice root extract and natural fruit juices. Specific ingredient lists and allergen warnings are available on every product page.